I guess the honeymoon period is over.
Sep. 11th, 2012 10:24 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
missroseroseI love Kalia's sound and I've been enjoying playing her, but I'd noticed that the action was unusually high on the lower frets (in lay terms - the strings were farther away from the frets than normal, making it rather difficult to play). This hasn't been a serious issue for me personally, as I'm hardly skilled enough to be regularly shredding away on that part of the neck, but it's been on my "get it looked at" list for a while, so today I took her in to the local music shop for a neck adjustment.
Much to my dismay, the adjustment was only able to reduce the problem slightly - and the tech showed me a couple of places where the neck was measurably uneven. He said he could probably get it closer to playable if he replaced the bridge, but since I'd just bought the guitar (for $1300, I might add) he recommended checking out their warranty service to see if they'd cover replacing the neck.
So I went to Takamine's website to see about calling them up for warranty work. And apparently I can't even call them directly (especially odd - they had numbers up for their UK and French divisions but none for the US or Canada); I have to find an "authorized repair center" and call them, and they have to call Takamine and get an RMA and all that. Although I am, of course, still on the hook for shipping the guitar back to Takamine.
The best part? There are three "authorized repair centers" in Arizona. The good news is that two of them are in Tucson. The bad news is that they both appear to be individual dudes working out of their homes on a "by appointment" basis. Not exactly confidence-instilling.
And I sit here and look at the fact that Emerald City Guitars has dropped the price on that used Gibson Songwriter Studio I was eyeing, and I wonder if maybe I shouldn't have held out a little longer...
Much to my dismay, the adjustment was only able to reduce the problem slightly - and the tech showed me a couple of places where the neck was measurably uneven. He said he could probably get it closer to playable if he replaced the bridge, but since I'd just bought the guitar (for $1300, I might add) he recommended checking out their warranty service to see if they'd cover replacing the neck.
So I went to Takamine's website to see about calling them up for warranty work. And apparently I can't even call them directly (especially odd - they had numbers up for their UK and French divisions but none for the US or Canada); I have to find an "authorized repair center" and call them, and they have to call Takamine and get an RMA and all that. Although I am, of course, still on the hook for shipping the guitar back to Takamine.
The best part? There are three "authorized repair centers" in Arizona. The good news is that two of them are in Tucson. The bad news is that they both appear to be individual dudes working out of their homes on a "by appointment" basis. Not exactly confidence-instilling.
And I sit here and look at the fact that Emerald City Guitars has dropped the price on that used Gibson Songwriter Studio I was eyeing, and I wonder if maybe I shouldn't have held out a little longer...
