Dude, I understand that you're upset and angry. Assuming the story you've told me is true, it's perfectly justified.
HOWEVER.
Just because you're upset and angry doesn't give you the right to yell at me - I can't help you unless you're willing to [a] give me some basic information and [b] talk to the person who can actually do something about it. All that yelling at me is going to accomplish is undermining your credibility - you might think it'll make you feel better, but I'm not going to give you the satisfaction of listening and trying to placate you. If you won't talk to the person who can solve the problem, I'll send you to their voicemail. Mid-sentence if I have to.
And after spending all that time and effort being angry at me and refusing to take any steps to fix the problem, when I talk to the manager and he claims to have seen the whole incident and that it took place rather differently than you describe, whose story do you think I'm going to believe?
To sum up: You've failed at finding someone to listen to you rant, you've failed to take a dump all over my day, you've failed to convince anyone that you're the wronged party, and you've achieved nothing but convincing all involved parties of your hotheaded asshole-ness. Way to go!
Or, in case that sentence had too many big words, here's a version distilled into modern Internet parlance:
HOTHEADED IDIOT DAY-RUINER FAIL
HOWEVER.
Just because you're upset and angry doesn't give you the right to yell at me - I can't help you unless you're willing to [a] give me some basic information and [b] talk to the person who can actually do something about it. All that yelling at me is going to accomplish is undermining your credibility - you might think it'll make you feel better, but I'm not going to give you the satisfaction of listening and trying to placate you. If you won't talk to the person who can solve the problem, I'll send you to their voicemail. Mid-sentence if I have to.
And after spending all that time and effort being angry at me and refusing to take any steps to fix the problem, when I talk to the manager and he claims to have seen the whole incident and that it took place rather differently than you describe, whose story do you think I'm going to believe?
To sum up: You've failed at finding someone to listen to you rant, you've failed to take a dump all over my day, you've failed to convince anyone that you're the wronged party, and you've achieved nothing but convincing all involved parties of your hotheaded asshole-ness. Way to go!
Or, in case that sentence had too many big words, here's a version distilled into modern Internet parlance:
HOTHEADED IDIOT DAY-RUINER FAIL